STATUS: Part-Time. 7 AM-7 PM – Saturday and Sunday
RATE OF PAY: $19.00 per hour
Purpose/Function of Position: Provide direct services to residents in emergency shelter setting for survivors of domestic violence and/or sexual assault. Provide coverage of 24-hour hotline. Provide peer counseling and information and referral to callers and clients. Supervise hotline services during the shift in order to ensure quality service delivery.
KEY RESPONSIBILITY AREA: Crisis Hotline
Duties include, but may not be limited to the following:
• Answer 24-hour hotline in order to provide telephone assessments/service eligibility, crisis intervention, peer counseling, and information and referral.
• Ensure that hotline calls are properly documented and logged and that proper protocols are followed.
• Screen incoming calls in order to ensure client confidentiality.
• Input data into client database for current clients and hotline calls.
• Maintain resource information for agency services and community partners to provide to callers and clients for effective referrals.
KEY RESPONSIBILITY AREA: Advocacy
Duties include, but may not be limited to the following:
• Maintain knowledge and awareness of shelter operations, agency services, shelter census, and overall residential program priorities.
• Maintain knowledge and awareness of non-residential office operations, services, and priorities.
• Provide support and information to victims of domestic violence and sexual assault regarding options available in the criminal justice system and assist the client in accessing their chosen course of action.
SECONDARY RESPONSIBILITY AREA: Resident Advocacy
Duties include, but may not be limited to the following:
• Complete initial residential orientation for clients entering emergency shelter which may include, but is not limited to completion of intake paperwork, completion of a needs and goal assessment, explanation of house guidelines and programs to clients.
• Follow-up with clients, as needed, to ensure that clients are receiving appropriate services, peer counseling, information and referrals.
• Complete exit processes from emergency shelter with residential clients.
• Manage the daily activities of emergency shelter by assigning chores, supervising chores, ensuring that community living guidelines, rules, and policies are adhered to by residents.
• Serve as mediator to assist residents with conflict resolution skills.
• Assist residents with food services such as preparation and serving of meals as needed and facility cleaning as needed.
• Oversee the safety, security, and general welfare of residents and facility during assigned shift, including being on-call as required.
KEY RESPONSIBILITY AREA: Record Maintenance and General Administration
Duties include, but may not be limited to the following:
• Ensure appropriate records are maintained regarding clients and service delivery.
• Maintain accurate record of working hours, mileage, etc.
• Prepare records or reports as required.
• Ensure that all needed repairs are brought to the attention of the Maintenance and Janitorial Technician.
• Provide orientation, supervision, and information to volunteers and new employees when such are assigned to your shift.
GENERAL RESPONSIBILITIES:
Duties include, but may not be limited to the following:
• Perform other duties as required by the Hotline Services Coordinator, Residential Services Manager, Deputy Director, and the President and Chief Executive Officer.
• Attend meetings and training as directed by supervisor.
• Maintain professional conduct and represent the Agency in a professional manner.
EDUCATION: Associate or Bachelor’s degree preferred. At the discretion of the President and CEO, substantial experience in a shelter setting or in case management may be substituted for educational requirements.
QUALIFICATIONS: Knowledge of dynamics of domestic violence, sexual assault, persons with special needs, community resources, and crisis intervention techniques required; Computer illiterate with proficiency in Microsoft Office products strong interpersonal skills and conflict resolution skills required; high level of personal integrity, diplomacy, discretion, and tact is necessary; strong team work skills and ability to establish rapport with diverse populations needed; highly organized, flexible, and able to manage multiple priorities with ability to work with minimal supervision and meet deadlines; non-traditional hours required to include nights and weekends.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is typically working in a climate-controlled office environment but is sometimes exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Normal workday physical activity includes frequent sitting, standing, walking, and climbing stairs.
• Requires employee to use hands, arms, legs, neck and head while performing tasks.
• Requires occasional twisting at desk when answering phone or keyboarding.
• Requires retrieving files by pulling and pushing cabinet drawers with occasional
bending, squatting, kneeling, and reaching above shoulder level.
• Requires frequent data entry into computer keyboard.
• Requires extensive speaking in person and on the telephone with staff and others.
• Requires occasional lifting and/or moving up to 30 pounds.
