Resident Advocate – Full Time

SCHEDULE: 40 HOURS/week

RATE OF PAY: 18.00 per hour

11 PM to 7 AM

Purpose/Function of position: Provide direct services to residents in emergency shelter setting for survivors of domestic violence and/or sexual assault. Assist with coverage of 24-hour hotline. Provide peer counseling, information, and referral to callers and clients. Supervise general house operation during the shift in order to ensure quality service delivery.

Duties include, but may not be limited to:

• Complete initial residential orientation for clients entering emergency shelter which may include, but is not limited to completion of entry paperwork, completion of a needs and goal assessment, explanation of house guidelines and programs to clients.
• Follow-up with clients, as needed, to ensure that clients are receiving appropriate services, peer counseling, information and referrals.
• Complete exit processes from emergency shelter with residential clients.
• Manage the daily activities of emergency shelter by assigning chores, supervising chores, ensuring that community living guidelines, rules, and policies are adhered to by residents.
• Serve as mediator to assist residents with conflict resolution skills.
• Assist residents with food services such as preparation and serving of meals as needed and facility cleaning as needed.
• Oversee the safety, security, and general welfare of residents and facility during assigned shift, including being on-call as required.
• Answer 24-hour hotline in order to provide telephone assessments/service eligibility, crisis intervention, peer counseling, and information and referral.
• Ensure that hotline calls are properly documented and logged and that proper protocols are followed.
• Screen incoming calls in order to ensure client confidentiality.
• Ensure that all needed repairs are brought to the attention of the Janitorial Maintenance Technician.
• Perform other duties as required by the Residential Services Coordinator, Residential Services Manager, Deputy Director, and the President and Chief Executive Officer.

EDUCATION: Associate or bachelor’s degree preferred.

QUALIFICATIONS:

• Knowledge of dynamics of domestic violence, sexual assault, persons with special needs, community resources, and crisis intervention techniques required.
• Computer literate with proficiency in Microsoft Office products.
• Strong interpersonal skills and conflict resolution skills required.
• High level of personal integrity, diplomacy, discretion, and tact is necessary.
• Strong teamwork skills and ability to establish rapport with diverse populations needed.
• Highly organized, flexible, and able to manage multiple priorities with ability to work with minimal supervision and meet deadlines.
• Non-traditional hours required to include nights and weekends.

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